Civio Assist
Government Grade AI Chatbot

Smarter Chatbots for Faster, Safer Digital Service

The only AI chatbot purpose-built for Australian government compliance, data sovereignty and 24/7 citizen service.

AI chat interface labeled 'Civio Assist' with a message input area and chat bubbles.

Civioʼs next-generation chatbot is smart, secure and data sovereign compliant.

Assist is a generative AI chatbot for websites, service channels and internal applications that provides a natural, conversational way for people to find information.

Whether it’s answering common questions, guiding users through complex services, or collecting valuable feedback, Assist acts as a reliable extension of your team.

Always On, Always Accurate

Civio Assist is an intelligent chatbot for organisations that need reliable, accurate support. It provides instant 24/7 responses, reducing team workload and improving resolution times.

Always Up to Date

Civio Assist automatically reads and learns from your existing content and website. It stays up-to-date by monitoring changes and ensures customers always get current, accurate information from official sources.

Secure and Responsible AI

Built-in safety testing protects against misuse and keeps responses on-topic. Civio Assist complies with government AI standards, enforces strict privacy controls and applies data sanitisation to safeguard information.

Understands Your Organisation

Civio Assist recognises your processes, terminology and service pathways. It delivers answers in clear, accessible language while adapting to your organisation’s professional communication style.

Meeting Modern Citizen Expectations

Government agencies often operate with limited staff, outdated channels and inconsistent response, while citizens increasingly expect fast, accurate and seamless support.

Civio Assist delivers always-on support that provides reliable answers around the clock, reduces operational pressure and ensures information remains accurate and consistent across every digital channel.

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What Makes Civio Assist Different

Purpose-built features that deliver reliable, secure and compliant AI support for citizen services

Australian data sovereignty and compliance

Civio Assist adheres to data sovereignty requirements, is encrypted end to end, and is designed to meet Privacy laws and Government AI Ethics Principles.

Always up to date

Automatically syncs with official content to ensure citizens get accurate answers every time. Personal information can be stripped out to protect privacy.

Enhanced Accessibility

Deliver content in a clear, conversational format that meets digital standards and supports multilingual access for broader inclusion.

Human in the loop

When issues are complex or sensitive, the chatbot can follow custom workflows. People always know when they’re speaking with AI, and humans remain in control.

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Built for government services

Civio Assist can understand government terms, processes and service models. It guides people through tasks and adapts to the tone of each agency.

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Governance

Comprehensive jailbreak, bias, manipulation and privacy testing combined with detailed audit logs ensure every interaction and change is secure, reviewed and accountable.

Flexible Framework

Fully customisable to your needs
We work closely with you to tailor the chatbotʼs knowledge base, responses and persona to align with your specific requirements, services and communication style.

Model Agnostic Approach
Civio is not tied to a single AI model. We select and implement the best underlying AI technology to suit your needs and budget, ensuring optimal performance and future flexibility.

Seamless Integration
Our chatbot can be embedded directly into your website and can integrate with external systems.

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Rigorous Safety Testing

Every chatbot undergoes testing across up to 12 security categories including jailbreak attempts, impersonation, and policy manipulation. We ensure your bot stays on-topic and maintains professional standards.

Custom Configuration

Tailored system prompts that understand your specific processes, terminology, and customer pathways. Each bot is configured for your unique requirements, not generic responses.

Brand Integration

Customisation of the chat interface, messaging tone, and visual design to match your organization's brand and communication standards.

Dedicated Onboarding

Comprehensive consultation process using our structured questionnaire to define your bot's mission, scope, and success metrics before development begins.

Trusted, Secure and Fully Compliant

Security is at the heart of Civio Assist.

Australian Data Hosting
All data and LLMs are hosted in Australia through AWS and Azure, ensuring full compliance with national data sovereignty policies and keeping your content within Australian borders.

End-to-End Encryption
All data is encrypted in transit and at rest using modern cryptographic standards, including TLS 1.3 and AES-256.

Strict Access Controls
Role-based permissions are enforced across the entire platform, with logging and audit trails to track administrative activity.

Privacy by Design
The chatbot only uses public information and does not collect, process or retain any personal or sensitive user data.

Enterprise-Grade Protection
All infrastructure is protected by AWS Shield and enterprise-grade WAF services to guard against common attack vectors and denial-of-service threats.

Transform Citizen Services in 30 Days

Don’t let poor digital experiences frustrate your community.

Discover how leading organisations are delivering 24/7 support that’s fast, reliable and built for citizens.

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