The only AI chatbot purpose-built for Australian government compliance, data sovereignty and 24/7 citizen service.
Assist is a generative AI chatbot for websites, service channels and internal applications that provides a natural, conversational way for people to find information.
Whether it’s answering common questions, guiding users through complex services, or collecting valuable feedback, Assist acts as a reliable extension of your team.
Government agencies often operate with limited staff, outdated channels and inconsistent response, while citizens increasingly expect fast, accurate and seamless support.
Civio Assist delivers always-on support that provides reliable answers around the clock, reduces operational pressure and ensures information remains accurate and consistent across every digital channel.
Purpose-built features that deliver reliable, secure and compliant AI support for citizen services
Civio Assist adheres to data sovereignty requirements, is encrypted end to end, and is designed to meet Privacy laws and Government AI Ethics Principles.
Automatically syncs with official content to ensure citizens get accurate answers every time. Personal information can be stripped out to protect privacy.
Deliver content in a clear, conversational format that meets digital standards and supports multilingual access for broader inclusion.
When issues are complex or sensitive, the chatbot can follow custom workflows. People always know when they’re speaking with AI, and humans remain in control.
Civio Assist can understand government terms, processes and service models. It guides people through tasks and adapts to the tone of each agency.
Comprehensive jailbreak, bias, manipulation and privacy testing combined with detailed audit logs ensure every interaction and change is secure, reviewed and accountable.
Fully customisable to your needs
We work closely with you to tailor the chatbotʼs knowledge base, responses and persona to align with your specific requirements, services and communication style.
Model Agnostic Approach
Civio is not tied to a single AI model. We select and implement the best underlying AI technology to suit your needs and budget, ensuring optimal performance and future flexibility.
Seamless Integration
Our chatbot can be embedded directly into your website and can integrate with external systems.
Security is at the heart of Civio Assist.
Australian Data Hosting
All data and LLMs are hosted in Australia through AWS and Azure, ensuring full compliance with national data sovereignty policies and keeping your content within Australian borders.
End-to-End Encryption
All data is encrypted in transit and at rest using modern cryptographic standards, including TLS 1.3 and AES-256.
Strict Access Controls
Role-based permissions are enforced across the entire platform, with logging and audit trails to track administrative activity.
Privacy by Design
The chatbot only uses public information and does not collect, process or retain any personal or sensitive user data.
Enterprise-Grade Protection
All infrastructure is protected by AWS Shield and enterprise-grade WAF services to guard against common attack vectors and denial-of-service threats.
Don’t let poor digital experiences frustrate your community.
Discover how leading organisations are delivering 24/7 support that’s fast, reliable and built for citizens.
