Engage Victoria
Engage Victoria is one of the worldʼs largest and most influential government engagement platforms.
Powering Statewide Community Participation and Policy Innovation for Victoria
Engage Victoria empowers over six million Victorians annually to shape policies and programs across more than 30 Victorian government departments, fulfilling the state's deep commitment to community participation.
Industry
Whole-of-Government
State Government
Modernising Statewide Engagement
The Victorian Government faced the significant task of replacing its existing dated platform. They needed a modern, unified solution capable of supporting complex, whole-of-government consultation and fostering genuine community involvement.
A key hurdle was enabling seamless information sharing and joint initiatives between numerous departments. This included major departments such as Victoriaʼs Big Build, Victoria Police, the Department of Transport and Planning, the Department of Energy and Parks Victoria.
The new platform also needed to support a better experience for more than 1,200 government administrators. This included a highly complex data migration involving over 50GB and 15 million records from the legacy system. The solution had to be an enterprise-grade product that was secure, accountable, and aligned with the governmentʼs Ripple design system.
Building a Partnership for Progress
Civio was selected for its Engage SaaS platform and our ability to work with clients to deliver fit for purpose tools and workflows. The project began with a series of co-design workshops with Engage Victoria and key stakeholders from various state departments.
This ensured the platform was tailored to specific Victorian Government needs, focusing on improving user experience, streamlining complex administrative team based workflows and enhancing reporting capabilities.
Whole-of-Government Functionality
The platform provides customised approval workflows and granular permissions that enables autonomy within departments. This structure supports secure cross-departmental projects while maintaining strict accountability, allowing agencies to work together effectively on multifaceted engagement initiatives.
Advanced Engagement Toolkit
Engage Victoria needed a rich set of participation tools essential for meeting the diverse needs of communities across the state, and Civio Engage provides them. Including surveys, polls, ideation boards, discussion forums, Q&As, interactive timelines, event management, project updates, notifications, and advanced geospatial mapping for location-based feedback.
Administrator-Focused Enhancements
Significant improvements were made to the administrative experience. This included intuitive project-building resources, advanced reporting and analytics with customised export schemas for data-driven insights, and clear accessible in-app documentation to support the large user base.
Complex Data Migration, Simplified Structure
Our team meticulously managed the migration of 15 million records. This complex task involved untangling data relationships with deep technical debt, radically simplifying the underlying database structure (reducing data tables by a factor of twenty). The result was easier ongoing maintenance, quicker integrations with other government systems whilst dramatically improving platform performance and security.
Design System Integration
Leveraging the decoupled architecture of Civio Engage, a custom theme was implemented. We applied the Victorian Governmentʼs Ripple design system, ensuring a cohesive, familiar and trusted user experience across all government digital properties.
Security and Scalability
Best-practice security protocols were implemented across all environments. The platform was engineered to handle high traffic volumes and extensive data loads, befitting its status as a critical piece of government digital infrastructure.
Transforming Victorian Engagement
Civio Engage has set a new benchmark for government digital engagement in Australia, demonstrably strengthening community consultation and reducing the administrative burden of public projects.
Unprecedented Reach and Connection
Annually involving over one million Victorians, the platform has become the central hub for public input. This fosters greater transparency and participation in policy development and has successfully enabled large government agencies to connect with the community on complex initiatives.
Enhanced User Experience for All
Both the public and the 1,200+ government administrators benefit from a clear and intuitive platform. Improved workflows and documentation have significantly streamlined the process of creating and managing consultations.
Improved Policy and Project Outcomes
By providing accessible and diverse tools for citizens to share their ideas and feedback, Civio Engage directly contributes to shaping better, more informed policies and project outcomes for all Victorians, aligning with the state’s legislative commitments to community participation.
Technical Excellence and Future-Proofing
The successful large-scale migration and the simplified, improved database structure ensure long-term maintainability, easier integrations and sustained high performance, future-proofing the governmentʼs investment.
Continuous Evolution
Civio continues to maintain a strong partnership with Digital Victoria, delivering ongoing improvements through a co-design led approach. We run continuous integration sprints throughout the year to address a growing backlog of feature requests from departments across government.
This agile delivery model is guided by a cross-departmental working group, with representatives from multiple agencies helping to shape and prioritise feature development. This collaborative and responsive process ensures Civio Engage evolves in line with the real-world needs of both government users and the broader Victorian community.
Partnership in Action
Engage Victoria showcases our unique capability to deliver highly tuned, enterprise-scale engagement solutions. These can be tailored through deep, partnerships to meet the complex needs of entire governments.
It highlights our expertise in managing large-scale data migrations, implementing bespoke design systems, and fostering genuine working relationships to achieve transformative outcomes in public engagement.
See why agencies are moving to Civio
Discover the platform helping government agencies achieve stronger engagement, with tools that save time and simplify administration.
