Ella: Community Engagement Agent

Ella is your AI-powered engagement advisor.

She helps you plan projects using global standards, your own frameworks and demographic insights to improve project participation.

Chat interface displaying a conversation between a user and a chatbot.

Your Engagement Co-Pilot

Meet Ella, your intelligent community engagement consultant built directly into the Civio platform. This AI agent provides personalised guidance on engagement best practices, tool recommendations and strategic planning.

Ella draws on Civio’s deep knowledge base, combining global standards, local frameworks and demographic insights. From first-time consultations to complex ongoing projects, she helps you make informed decisions that lead to stronger, more meaningful community participation.

Data Driven Insights

Ella strengthens her recommendations by drawing on your organisation’s historic engagement projects alongside comprehensive census data. This unique combination means advice is not only rooted in best practice but also tailored to your community.

Ella can interpret demographic characteristics to demonstrate how factors such as age, culture, language, and location can influence participation.

Benefits

- Best practice built in: Applies proven international frameworks like IAP2 and global participation models
- Context-aware advice: Uses census data and demographic insights to shape strategies that match your community’s characteristics
- Institutional knowledge: Draws from your organisation’s historic projects and your internal guidelines

Streamlined planning: Guides you step by step through project design, tool selection, timelines and milestones
Inclusive approaches: Recommends accessible and diverse methods so more voices are heard
Confidence in delivery: Provides clear, evidence-based guidance that helps your team act decisively and consistently

Knowledge

References project history for practical examples
Highlights effective tool combinations and successful formats
Suggests improvements

Frameworks and Policies

Aligns with your organisational principles and engagement standards
Incorporates specific engagement policies and processes
Integrates protocols for inclusive and respectful engagement

Project Creation Guidance

Recommends appropriate tool combinations within Civio
Supports project setup, timelines and milestones
Advises on stakeholder mapping and communication strategies
Provides step-by-step guidance for planning and delivery

Chatbot interface showing a conversation with an AI-powered community engagement expert named Ella.

Best Practice Guidance

Applies IAP2 frameworks, spectrum and core values
References global standards
Uses participation models including Arnstein’s Ladder, Pretty’s Typology and Cornwall’s Framework
Provides specialised advice for digital, cultural and conflict-sensitive contexts
Recommends evaluation and measurement strategies from the start

Integration with Data

Draws on census and demographic data to inform decisions
Tailors recommendations to community characteristics and local context

Woman sitting at a table, using a laptop while holding a coffee cup.

Related Features

Plans designed around you

Explore our plans and request pricing. We’ll send you a clear proposal, no sales calls, just the details you need.

View Plans Request Pricing