Q&A tool
Provide a structured format for community members to ask questions and receive official responses.
Q&A tools help address concerns, correct misinformation and build trust.
Address community questions directly with transparent, accessible answers that build trust
Questions and Answers is Civio’s structured question and answer tool, creating a clear format for community members to ask questions and receive official responses. It helps address concerns, correct misinformation, and build a searchable knowledge base.
Civio Q&A helps you engage your community with open, transparent dialogue and handle frequently asked questions with ease.
Benefits
- Direct communication: Provide clear, authoritative answers to specific community questions
- Efficient response management: Answer common questions once and make them available to everyone
- Transparent information sharing: Show your entire community that questions are heard and addressed
- Reduced misinformation: Correct misconceptions quickly and visibly
- Trust development: Demonstrate responsiveness and accountability through timely answers
Key Capabilities
Question Submission
- Simple, accessible question form
- Anonymous or identified submission options
- Attachment options for context-specific questions
Answer Management
- Internal collaboration on complex responses
- Rich text formatting for clear answers
- Image and document embedding
- Version history for answer updates
Knowledge Organisation
- Popularity and view tracking
- Structured FAQ creation from common questions
Community Interaction
- Upvoting for question prioritisation
- Follow functionality for answer notifications
- Social sharing of questions and answers
- Email notifications for new answers
Practical Applications
Local government
A municipal council can implement Q&A during a major infrastructure project, where residents can ask specific questions about construction impacts and timelines, receiving authoritative answers that reduce uncertainty and build confidence in the project management.
Public Health
A health department can use Q&A during public health initiatives, enabling community members to ask questions about services, eligibility, and health recommendations, creating a valuable resource that improves health literacy and service utilisation.
Transport & Infrastructure
A transit authority can establish Q&A for a new fare system rollout, where riders can ask specific questions about how changes affect their particular situations, helping smooth the transition through clear, consistent information.
Urban Planning
A planning department can utilise Q&A during development proposal consultations, where community members can ask detailed questions about impacts and regulations, ensuring everyone has access to the same accurate information for informed participation.
Public Services
A utilities provider can create Q&A for service changes or emergency situations, where customers can quickly find answers to urgent questions about service restoration, safety measures, and alternative arrangements.
Plans designed around you
Explore our plans and request pricing. We’ll send you a clear proposal, no sales calls, just the details you need.
