Qualitative Analysis
Easily turn words into evidence.
Civio helps you extract insight from free-text feedback, so decisions are backed by more than numbers.
Uncover themes, sentiment and meaning in open-text responses to understand the why behind the what
Civio’s text analytics tools help you make sense of written feedback and open-ended responses. It identifies common themes, sentiment, and meaning across large volumes of comments and suggestions.
With Civio, you can transform unstructured text data into structured insights, revealing the deeper context and reasoning behind community opinions and preferences.
Benefits
- Save time: Quickly analyse hundreds of comments without reading each one manually
- See the bigger picture: Spot themes and patterns across large volumes of feedback
- Understand sentiment: Identify tone and emotion to understand how people feel, not only what they say
- Act with confidence: Base decisions on clear, evidence-driven insights rather than assumptions
- Give voice to everyone: Ensure individual stories and perspectives are captured, even when buried in long text responses
Key Capabilities
Theme Detection
Automatically tags responses to help you identify the main issues and ideas emerging
Sentiment Analysis
Flags indicate whether a community is positive, negative, or neutral
Keyword and Phrase Extraction
Highlights the most common words and terms that shape community discussion
Visual Summaries
Presents findings in simple charts and reports so insights are easy to share.
Data Export
Download results in multiple formats for further analysis or record keeping.
Community Engagement
Make sense of thousands of comments on local projects by surfacing the key issues residents care about.
Policy Development
Review open text survey feedback to understand the impacts and concerns raised by stakeholders.
Consultation Reports
Include clear evidence of community sentiment in formal reporting without weeks of manual coding.
Practical Applications
Local government
A planning department can analyze thousands of open-text comments from a development consultation, quickly identifying key community concerns about traffic, environmental impact, and design aesthetics without manually reading every response.
Healthcare
A health authority can use qualitative analysis to understand patient experiences described in feedback forms, revealing specific aspects of care that generate positive emotions and identifying communication issues that cause frustration.
Public Services
A utilities provider can analyze customer feedback about service disruptions, identifying not just practical concerns but also emotional impacts, helping craft more empathetic and effective communication during future outages.
Arts and Culture
A museum can examine visitor comments about exhibitions, uncovering which specific elements resonate emotionally and intellectually with different audience segments, informing future exhibition design and interpretation.
Education
A university can analyze open-ended student feedback about remote learning experiences, identifying specific tools and approaches that enhance engagement and learning outcomes across different disciplines and student groups.
Plans designed around you
Explore our plans and request pricing. We’ll send you a clear proposal, no sales calls, just the details you need.
